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How can you act as a leader in an uncertain world?
In a context of chronic uncertainty, the image of the bold visionary is obsolete. How can we rethink leadership to regain the ability to set a compelling course and organize our action coherently?
The future of marketing
The Internet has dramatically changed the way consumers make buying decisions. In the age of the web consumer, what are the new influence drivers marketing can use?
Support customer orientation in the field
The least qualified employees are often the ones in direct contact with customers—with a major impact on the perceived quality of service. How can you develop customer satisfaction through the engagement of your front-line employees?
Surround yourself with the best
50 to 70% of recruiting decisions turn out to be unsatisfactory. Yet it is possible to do significantly better, for recruiting can be learned. What lessons can we draw from the experience of recruiting professionals?
The secret of successful alliances
Alliances can provide considerable development leverage—provided that they run effectively on an everyday basis. How can you draw lessons from experience to maximize the chances of success?
Change management: The new deal
Nowadays, change no longer consists in moving organizations from a stable starting point to a stable target point. How can we revisit change management best practices to take into account this reality?
Taking a job abroad
A move abroad constitutes a challenging time. Cultural differences, especially, are manifested in a more complex way than foreseen. How can one decipher their impact more effectively to succeed in this job transition?
Ask questions to engage people
The culture of asking questions is not very widespread in corporate circles. Yet, it is an invaluable driver of engagement and progress. How can we get the most out of it to mobilize energies?
Last issues
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From heroic to authentic leadership
The observation of sustainably successful leaders highlights a reality that is clearly different from the fantasized figure of the conquering hero. How can we become aware of this gap between the fantasy and the reality to develop our leadership qualities?
