Strategy
In which direction lead the organization to better prepare for the future? What lessons can be learned from the experience of others? What innovative ways should be explored?
Support customer orientation in the field
The least qualified employees are often the ones in direct contact with customers—with a major impact on the perceived quality of service. How can you develop customer satisfaction through the engagement of your front-line employees?
Change management: The new deal
Nowadays, change no longer consists in moving organizations from a stable starting point to a stable target point. How can we revisit change management best practices to take into account this reality?
Attention, key to performance
Better managing our time is not the only way to increase effectiveness. Our capacity to pay attention and concentrate also has a major impact on performance. How can we develop this ability to focus?
Innovate through experimentation
Experimentation is a powerful innovation accelerator which, thanks to the digital revolution, is much more accessible than before. Yet it remains under-utilized. How can you prompt people to acquire the reflex to experiment with their ideas?
Rethink leadership
Faced with the challenges and constraints of the 21st century, managers have to adjust their roles and attitudes. How to adapt leadership to the demands of the working world of the future?
Luck, a skill to be developed
Without being intrinsically lucky, some people spontaneously do things that make good things happen to them. So what behaviors are conducive to luck, and how to implement them to develop what is actually a real skill?
The intuitive leader
Our focus on logical reasoning has diminished our appreciation for the importance of emotions and intuition. Yet, intuition can be extremely powerful, provided you don't trust it blindly. How to make your intuition more reliable?
Decision-making traps
Decision-making processes are strewn with traps. How can we identify and avoid the psychological biases that cause us to make mistakes?
