Strategy Execution
Support customer orientation in the field
The least qualified employees are often the ones in direct contact with customers—with a major impact on the perceived quality of service. How can you develop customer satisfaction through the engagement of your front-line employees?
235a – Synopsis (8p.)
Customer Relationship
The secret of successful alliances
Alliances can provide considerable development leverage—provided that they run effectively on an everyday basis. How can you draw lessons from experience to maximize the chances of success?
234a – Synopsis (8p.)
Extended Company
