Collective Performance
What drivers to action to develop and continuously improve the performance?
Customer service: cost center or competitive advantage?
Taking the time to listen to customers may well be an effective way to identify their problems and understand their expectations better.
Tempering change
Limiting the negative repercussions of change by adopting a more measured approach.
Maintaining the social bond in the age of hybrid work
Hybrid work, which combines remote and on-site work, has established itself in many companies, but not without raising several concerns. How can the social bond be maintained and nurtured in these new conditions?
Liberate initiative taking
To be able to take initiatives, you must enjoy an environment favorable to risk taking. How can you develop a climate of psychological safety, a true key to the performance of teams and organizations?
Improve your personal productivity
Paradoxically, the productivity of business organizations has decreased over the past few years. Thus, our tendency to confuse being busy with being productive leads us to waste 25 to 40% of our working time. How can we gain back these lost hours?
Boost the involvement of your teams
Teamwork is not always a guarantee of effectiveness. Yet there are companies where the team members pull each other towards the top. How can you use these experiences to develop teams that are deeply involved and in search of excellence?
Increase the resilience of your organization
All organizations are confronted with the risk of crises. Rather than vainly attempting to avoid them, it is better to develop the capability to absorb them and to learn from them. How can you acquire and cultivate resilience?