Operational Performance
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Customer service: cost center or competitive advantage?
Taking the time to listen to customers may well be an effective way to identify their problems and understand their expectations better.
Tempering change
Limiting the negative repercussions of change by adopting a more measured approach.
Liberate initiative taking
To be able to take initiatives, you must enjoy an environment favorable to risk taking. How can you develop a climate of psychological safety, a true key to the performance of teams and organizations?
Improve your personal productivity
Paradoxically, the productivity of business organizations has decreased over the past few years. Thus, our tendency to confuse being busy with being productive leads us to waste 25 to 40% of our working time. How can we gain back these lost hours?
Boost the involvement of your teams
Teamwork is not always a guarantee of effectiveness. Yet there are companies where the team members pull each other towards the top. How can you use these experiences to develop teams that are deeply involved and in search of excellence?
Break down organizational silos
“Siloed” organizations, which used to be highly effective, prove less relevant in today’s complex environments. How can we avoid the downside of an organizational model in which we had previously found so many qualities?
Preserve critical know-how
A large part of a company’s strengths resides in the tacit know-how of many individuals. This know-how is not easy to identify and formalize. How can you avoid losing this invaluable capital?
