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Conflicts

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Getting a negotiation out of stagnation

Getting a negotiation out of stagnation

Taking inspiration in diplomatic techniques to unlock a difficult negotiation.
315b – A Look at the News (2p.)  Negotiation
Shifting from confrontation to dialogue

Shifting from confrontation to dialogue

How can we establish a true dialogue to get the teams to commit to change?
314b – A Look at the News (2p.)  Listening Skills
Negotiate while protecting the relationship over time

Negotiate while protecting the relationship over time

A successful negotiation is foremost one that leads to implementing an acceptable agreement for each of the parties involved. How can you pursue your interests whilst protecting a constructive relationship with the other party?
296b – Synopsis (8p.) Negotiation
Dealing with a “difficult” boss

Dealing with a “difficult” boss

What can you do when faced with a “difficult” boss? Rather than enduring him/her, you should rather seek to modify your relationship with him/her. By understanding the underlying triggers behind your hierarchical superior’s stance, how can you influence his/her attitude and behaviors?
277a – Synopsis (8p.) Upward Management
The traps in team dynamics

The traps in team dynamics

Theoretically, a team performs better than isolated individuals do. However, these team dynamics are vulnerable to pernicious effects. How can you rely on the psychology of groups to counter these drifts?
276a – Synopsis (8p.) Cohesion
The art of negotiation: A delicate balance

The art of negotiation: A delicate balance

Negotiations are not just power struggles. The most beneficial agreements are obtained by also seeking ways to best respond to the interests of the other party. How can you manage this delicate balance?
256b – Synopsis (8p.) Negotiation
Combining individuals into a real team

Combining individuals into a real team

How can you capitalize on differences to work together more effectively and create real team momentum?
191b – Synopsis (8p.) Cohesion
Managing team development

Managing team development

Gathering competent and complementary individuals is not enough to reach a high level of performance. How can you drive such a group to transform into a team?
141b – Synopsis (8p.) Cohesion
Courage, an essential leadership quality

Courage, an essential leadership quality

Growing uncertainty and often contradictory demands make courage an essential leadership quality. But what is courage? How can people learn to understand and manage their fears?
136b – Synopsis (8p.) Courage

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