The Enemies of Trust
Recognize and surmount the many obstacles to trust encountered in an organization.
Author(s): Robert Galford, Anne Seibold Drapeau
Publisher: Harvard Business Review
Date of publication: fev 2003
See this article on the publisher’s site [Harvard Business Review]
Summary
Building a culture of trust is a first step; protecting it to ensure it remains over time is another one. The authors of this article focus on the daily struggle to fight against anything that could damage trust in the current operations of any organization, in a more or less pernicious manner. They provide a list of the main “enemies” to watch: incoherent messages or standards, watered-down feedbacks, rumors, etc. A useful checklist to keep close by.
Synopsis
This article is one of the sources used in Manageris’ synopses:
