According to the 2023 edition of Microsoft’s Work Trend Index Annual Report, 82% of executives consider that their employees will need new skills to prepare themselves for the generalization of artificial intelligence. Does this mean there should be a scramble for technical training? Nothing is less certain. The report insists first and foremost on the need to prepare employees to collaborate efficiently with an AI. To that end, the aptitudes to be reinforced are essentially cognitive and behavioral ones, with, by order of importance:

- analytical judgment (cited by 30% of executives) to determine in which situations it is beneficial to lean on an AI rather than on human abilities;

- cognitive flexibility (cited by 29% of executives) to refine the AI’s proposals and efficiently integrate them into one’s work;

- emotional intelligence (cited by 27% of executives), a capability that is complementary to AI, and which it can be valuable to mobilize depending on the nature of the task or the context.

Finally, 23% of executives cite intellectual curiosity, to know how to ask the AI the right questions, and 22% cite the detection of biases. A good starting point for adapting your training programs and refining the qualities to be prioritized when recruiting. 

Source: Will AI Fix Work?—2023 Work Trend Index: Annual Report, Microsoft, May 2023.