The Diversity Toolkit

This book presents a set of tools to manage diversity better day to day. The author starts with the principle that diversity is a strength, provided that the inevitable conflicts that emerge in heterogeneous groups are well managed. Only then can the company take advantage of diverse points of view to improve the quality of its decisions, its creativity and organizational processes. Among the concrete advice offered, we particularly recommend chapter 5, which develops upon the skills to develop to communicate effectively with people from different cultures. Chapter 3 also proposes helpful suggestions on getting to know oneself better.