Micromessaging

This book tries to sensitize us to the importance of “micro-messages” that we more or less consciously convey to those around us. These messages may be physical—a quizzical raising of the eyebrows when a subordinate says “I think I have a solution”—or behavioral—such as inviting one person to speak three times at a meeting and asking another to be brief.
Potentially beneficial for anyone working in a business setting, the book is primarily aimed at managers and executives, and attempts to clarify the impact of poorly managed instinctive behaviors. In particular, it proposes practical answers to objections such as ""So should I be hypocritical?"" (chapter 9) and “""Should I be naively indulgent?"" (chapter 12). The content will be particularly interesting to those who want to know more about insidious discrimination, which is not necessarily conscious, but which may cause some segments of the population to withdraw as a result of small but numerous everyday slights.