Assertiveness and Diversity

Written by a psychologist, coach and consultant, this book underlines the critical importance of self-confidence in the business world, especially given today’s focus on diversity. Respecting others while respecting oneself is the key to constructive relationships—what the author labels “I’m OK, you’re OK.” Based on this observation, she uses effective although sometimes extremely detailed examples to illustrate the various situations that managers often face, and to offer numerous suggestions on how to deal with them assertively. This is a book that invites managers to reconsider how they function professionally.