Words and Phrases to Avoid in a Difficult Conversation
In a tense conversation, stress can sometimes lead to clumsy phrasing, which only serves to further poison the exchange. The author lists six classic mistakes and offers some more productive alternatives.
Author(s): James R. Detert
Publisher: Harvard Business Review
Date of publication: 2021
Read this article on the publisher's website [Harvard Business Review]
Synopsis
This article is one of the sources used in Manageris’ synopses:
The unsuspected power of words
Although we often wield words without really paying attention to them, we can also deploy them in a more deliberate manner. How can we lean on recent advances in the field of linguistics to use the keywords that have the ability to open doors?
332a – Synopsis (8 p.)
Communication