Unlocking the potential of frontline managers
First-level managers have a considerable impact on company results and customer satisfaction. It would often be useful to reinforce the margins of maneuver they have to coach their teams.
Author(s): Aaron De Smet, Monica Mcgurk, Marc Vinson
Publisher: McKinsey Insights
Date of publication: 2009
Synopsis
This article is one of the sources used in Manageris’ synopses:
