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Silo Busting: How to Execute on the Promise of Customer Focus

Silo Busting: How to Execute on the Promise of Customer Focus

When customer focus becomes a key driver for breaking down organizational silos.

Author(s): Ranjay Gulati

Publisher: Harvard Business Review

Date of publication: 2007

Read this article on the publisher's website [Harvard Business Review]

Synopsis

This article is one of the sources used in Manageris’ synopses:

Break down organizational silos

Break down organizational silos

“Siloed” organizations, which used to be highly effective, prove less relevant in today’s complex environments. How can we avoid the downside of an organizational model in which we had previously found so many qualities?
247a – Synopsis (8p.) Transversality