It’s cool to be kind: The value of empathy at work
This article transcribes an interview between experts from McKinsey and Jamil Zaki, a psychology professor at Stanford University. It simultaneously highlights the virtues and the potential excesses of empathy, in order to help us use it wisely.
Author(s): Jamil Zaki, Bryan Hancock, Brooke Weddle, Lucia Rahilly
Publisher: McKinsey & Company
Date of publication: 2024
Synopsis
This article is one of the sources used in Manageris’ synopses:
