Four Lessons on Culture and Customer Service from Zappos CEO, Tony Hsieh
Some keys to the success of Zappos, an online shoe sale company, famous in the U.S. for its exceptional customer service.
Author(s): Anthony K. Tjan
Publisher: Harvard Business Review
Date of publication: 2010
Read this article on the publisher's website [Harvard Business Review]
Synopsis
This article is one of the sources used in Manageris’ synopses:
